Return & Refund Policy

Last updated: 29 November 2025

1. Return Window

You may request a return or exchange within 7 days of receiving your product.

2. Return Conditions

To be eligible:

• Product must be unused and in original packaging.
• Tags/labels must be intact.
• Proof of purchase (order number) is required.

3. How to Request a Return

Email us at:
📩 girlspoint.2019@gmail.com
Include your order number and reason for return.

4. Refund Time & Method

• After receiving and inspecting the returned item, we will process your refund within 5–10 business days.
• Refunds are issued to the original payment method.
• Shipping fees may be non-refundable.

5. Non-returnable Items

Certain items cannot be returned, such as:

• Intimate wear
• Used or damaged items
• Clearance/sale items

6. Damaged or Wrong Items

If your product arrives damaged or incorrect, contact us within 48 hours with photos.
A replacement or full refund will be provided.

7. Order Cancellation

You may cancel your order before shipment.
Once shipped, standard return steps apply.